Monday, March 19, 2007

Broadband Suppliers and Problem Solving

BT Broadband at home a has been out of action for days.Their call centre people in India are all very polite but unless the problem is with our home pc (which it isn't) rather than the BT exchange, which it is, all they can do is promise that it will be fixedwithin 48 hours - which it isn't. Despite the bother of changing ISPs telephone etc suppliers, we are seriously considering doing so.

Virgin/NTL cable look possible but others views would be welcome. As BT exchange problemwould be likely to extend beyond 1 householdand as it is so difficult getting BT to act to fix it, their customer base could begin to haemorrhage if they continue to respond to requests to repair etc so unsuccessfully.

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